How to request deletion of your personal data from ModernSchools
Summary: You have the right to request deletion of your personal data held by ModernSchools at any time. This policy explains who can request deletion, what data can be deleted, how to submit a request, and what to expect during the process.
This Data Deletion Policy applies to:
Upon a valid deletion request, ModernSchools will delete or anonymise the following categories of personal data, subject to legal and operational retention requirements:
| User Type | Data Deleted |
|---|---|
| School Administrator | Account credentials, profile information, login activity logs (after retention period) |
| Parent / Guardian | Name, WhatsApp phone number, opt-in consent records, message delivery logs |
| Student | Name, admission number, class/section, attendance records, fee records, academic data |
| Staff | Profile information, role assignments, contact details |
Certain data may be retained after a deletion request where required by law or legitimate business needs:
You can request deletion of your personal data through any of the following methods:
Send an email to support@modernschools.in with the subject line "Data Deletion Request" and include:
Call +91 9391969169 during business hours (Monday to Saturday, 9:00 AM to 6:00 PM IST) and ask to submit a data deletion request. Our team will guide you through the process.
Parents who wish to stop receiving WhatsApp messages and have their messaging data deleted can:
School administrators who wish to delete their entire school account and all associated data should email support@modernschools.in with confirmation from the school principal or authorised signatory. Account deletion includes all student, parent, staff, and financial data associated with that school account.
To protect your data from unauthorised deletion requests, we may verify your identity before processing the request. Verification may include:
| Request Type | Processing Time |
|---|---|
| WhatsApp opt-out (reply STOP) | Immediate — no further messages will be sent |
| Parent messaging data deletion | Within 7 business days |
| Individual data deletion request | Within 30 days |
| Full school account deletion | Within 30 days (after identity and authorisation verification) |
| Backup purge | Within 30 days after primary deletion |
Once your data deletion request is processed:
ModernSchools shares limited data with the following providers solely to deliver our service. When you request data deletion, we will also request deletion from these providers where applicable:
| Provider | Data Shared | Deletion Action |
|---|---|---|
| Meta / WhatsApp Business API | Phone number, message content | Messaging data removed from our systems; WhatsApp delivery logs retained by Meta per their policy |
| Microsoft Azure | All platform data (encrypted) | Data deleted from Azure storage upon request processing |
Student data may relate to minors. Deletion requests for student data must be submitted by a parent, guardian, or authorised school administrator. Schools are responsible for ensuring appropriate consent under applicable laws before student data is entered into the platform.
This Data Deletion Policy should be read alongside our Privacy Policy and Terms of Service, which provide additional information about how we collect, use, and protect your data.
For data deletion requests or questions about this policy:
For Meta / WhatsApp Business API Reviewers: ModernSchools provides this publicly accessible Data Deletion Policy URL as required. Users can request data deletion via email at support@modernschools.in, phone at +91 9391969169, or by replying STOP to any WhatsApp message. All deletion requests are processed within 30 days.