Quick summary: Every plan includes a free 30-day trial. After payment, refunds are not provided except for verified billing or technical errors or where required by applicable law. Partial refunds for unused months or unused time in an active subscription period are not available. If you cancel, only future renewals stop — your current subscription continues until its end date.

1. Free Trial

All ModernSchools.in plans include a 30-day free trial. No payment is collected during the trial period. If you do not subscribe to a paid annual plan before the trial ends, your access may be limited until a subscription is activated.

2. Subscription Billing

Subscription fees are billed annually and collected in advance. Monthly billing is not offered. Prices are displayed in Indian Rupees (INR) per year and are exclusive of applicable taxes unless stated otherwise at checkout.

3. Cancellation

You may cancel your subscription at any time by contacting support@modernschools.in or through your school administrator account.
Cancellation stops future renewals only. Your current paid subscription remains active until the end of the subscribed duration.
We do not charge cancellation fees.
After cancellation, your data remains available for export for 30 days, after which it may be deleted in accordance with our Privacy Policy and Data Deletion Policy.

4. Refund Eligibility

Because subscriptions are billed annually in advance, paid subscription fees are non-refundable after successful payment, except for verified billing or technical errors. Refunds may also be provided where required by applicable law.

Erroneous or duplicate payments

If a payment fails but your account was debited, or if you were charged twice for the same annual billing period, contact us immediately. Verified duplicate or erroneous charges will be refunded within 7–10 business days to the original payment method.

Technical billing failures

If a verified platform or payment gateway technical issue causes an incorrect charge, we will review and process the appropriate correction or refund to the original payment method.

5. How to Request a Refund

Email support@modernschools.in with the subject line "Refund Request — [School Name]" and include:

Registered school name and account email
Date and amount of the payment
Payment reference or transaction ID from the payment gateway (if available)
Reason for the refund request

We acknowledge refund requests within 2 business days and aim to resolve them within 7–10 business days.

6. Refund Method

Approved refunds are processed to the original payment method used at checkout (debit card, credit card, UPI, or net banking through our secured payment gateway). Bank processing times may add 3–7 business days before the amount appears in your account.

7. Non-Refundable Items

Partial refunds for unused months or unused time in an active subscription period
WhatsApp message usage beyond included plan quotas (if billed separately)
Custom development, on-site training, or professional services agreed separately in writing
Annual subscription periods that have already been fully consumed

8. Billing Disputes

If you believe a charge is incorrect, contact us before initiating a chargeback with your bank. We will work with you to resolve the issue promptly. Unresolved disputes are subject to the governing law described in our Terms & Conditions.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of paid services after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

For refund, cancellation, or billing questions:

Email: support@modernschools.in
Phone / WhatsApp: +91 9391969169
Website: https://modernschools.in
Business hours: Monday–Saturday, 9:00 AM – 6:00 PM IST